Key things to remember when reporting

  • Do not include your personal information in the description as this will be seen by everyone. Wait until this information is requested to ensure that your details are only seen by Surrey County Council.
  • All reports, except flooding: If you see a report has already been made by someone else, there is no need to report it again. You can open the report and select 'Get updates' to receive status updates.
  • During times of high report volumes, reports may take longer to resolve than the specified timeframe

How to report a problem

  1. Enter a nearby UK postcode, or street name and area
  2. Locate the problem on a map of the area
  3. Enter details of the problem
  4. Confirm the report and Surrey County Council will investigate
1,898 reports in past week
3,568 fixed in past month
443,419 updates on reports